Order confirmation
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorized your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be dispatched. In the event that your items are unavailable for immediate dispatch, we remove the pre-authorization from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to dispatch your order.

How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, because we are currently in peak season, we dispatch your items within the delivery time frame of 7-10 working days. Then, we send you a dispatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does Exceptional Garden deliver?
We deliver to most parts in the UK (United Kingdom) 

There may be additional charges for some regions, please check Postcodes below, and select "Exclusion Zone" delivery on checkout. If not selected, there will be additional charges after you paid.

AB, IV, D01, D02, D03, D04, D05, D06, D07, D08, D09, D10, D11, D12, D13, D14, D15, D16, D17, D18, D19, D20, D21, D22, D23, D24, DD, PH1-7, PH14

Please note that we unfortunately DO NOT ship to Ireland, Northern Ireland, Isle of Man or Isle of Wight.
If your address is outside of the UK mainland please contact for a delivery quote where possible by email sales@exceptionalgarden.co.uk