Delivery Information

Order confirmation
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate dispatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, because we are currently in peak season, we dispatch your items within the delivery time frame of 14 - 21 working days. Then, we send you a dispatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does Exceptional Garden deliver?
We deliver to most parts in the UK (United Kingdom) 

There may be additional charges for some regions.
If your address is outside of the UK mainland please contact for a delivery quote, either by email or by phone 01395742300

Please note that we unfortunately do not ship to Ireland, Northern Ireland, Isle of Man or Isle of Wight.